Bilingual Customer Service and Administration – Law Assist Canada Inc. – Toronto, ON

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Job Description: Providing a high quality of customer services, the bilingual customer service agent will assist with the overall client experience.

  • Answer all incoming questions and complaints
  • Assume all duties and administrative tasks during opening and closing hours
  • Soothe clients by being patient and understanding
  • Receive inbound calls (approximately 40 per day)
  • Serve as the first point of contact for clients
  • Maintain a positive relationship and open communication with the team

Specific Knowledge, Skills and Abilities

  • Research and problem solving skills, attention to detail; excellent interpersonal oral and written communication skills; multi-tasking and consistent ability to meet deadlines
  • Bilingual – flawless command of both English and French
  • Must be a team player who is comfortable working with others
  • Ability to use Microsoft Word, Excel, Outlook and PC law experience is an asset.
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.
  • Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.

Must have minimum 2 years experience in a fast paced office environment.

**Must be flexible to work 8 hour shifts Monday to Friday between 8am to 8pm.**

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