COLLECTIONS MANAGER – TOTAL CREDIT RECOVERY – Toronto, ON

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Job type: Full-Time
Location: Toronto

About Us:
We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Customer Service Collections Representative.

OVERVIEW OF POSITION:

We are looking for Collections Managers to manage the Bell Department. This position involves the supervision and coordination of the daily activities of collection officers and supervisors.
Responsibilities:

  • Establish work schedules and procedures
  • Resolve work-related problems
  • Identify training needs
  • Monitor daily attendance and performance
  • Project a work plan, set expectations and completion goals
  • Audit and adhere to work plan
  • May perform collection duties
  • Quality assurance of calls through call monitoring
  • Perform file audits
  • Conduct weekly training sessions
  • Conduct hiring interviews
  • Complete performance reviews and performance counseling
  • Handle escalated calls
REQUIREMENTS:

  • Must be well-versed with Credit and Collections policy, systems, and controls, preferably in an oversight capacity, from either an auditing or a managerial perspective
  • Must be detailed and diligent
  • Preference is for a minimum of 2 years of related experience and a hands-on, proactive leadership style
  • Telecom/1st party/Credit Card/Payment Processing industry experience also a definite asset.
  • Excellent technical skills required (MS Office products, Work & Excel proficiency, solid aptitude for technology) and collection software
  • Excellent analytical, communication (written and verbal), negotiation and motivational skills
  • Excellent leader and mentor

Click Here to Apply For The Job

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