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Job type: Full-Time
Location: Toronto

About Us:
We are a progressive company in the financial sector, with over 550 employees in 4 offices across Canada. We are currently seeking hard working, energetic, professional individuals to work as a Customer Service Collections Representative.


We are looking for Collections Managers to manage the Bell Department. This position involves the supervision and coordination of the daily activities of collection officers and supervisors.

  • Establish work schedules and procedures
  • Resolve work-related problems
  • Identify training needs
  • Monitor daily attendance and performance
  • Project a work plan, set expectations and completion goals
  • Audit and adhere to work plan
  • May perform collection duties
  • Quality assurance of calls through call monitoring
  • Perform file audits
  • Conduct weekly training sessions
  • Conduct hiring interviews
  • Complete performance reviews and performance counseling
  • Handle escalated calls

  • Must be well-versed with Credit and Collections policy, systems, and controls, preferably in an oversight capacity, from either an auditing or a managerial perspective
  • Must be detailed and diligent
  • Preference is for a minimum of 2 years of related experience and a hands-on, proactive leadership style
  • Telecom/1st party/Credit Card/Payment Processing industry experience also a definite asset.
  • Excellent technical skills required (MS Office products, Work & Excel proficiency, solid aptitude for technology) and collection software
  • Excellent analytical, communication (written and verbal), negotiation and motivational skills
  • Excellent leader and mentor

Click Here to Apply For The Job

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