Customer Advisory Manager – Optimum Management Group – Toronto, ON

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< img src=""class="ff-og-image-inserted"> As a Manager -Customer Advisory, you’ll actively establish, preserve and enhance internal and external relationships. With guidance from partners, directors and senior supervisors, you’ll determine potential service opportunities for the client. Making use of your knowledge and experience, you’ll create ingenious business insights for customers, adjust methods and practices to fit operational group and cultural needs and add to believed management.

You’ll actively contribute to enhancing functional efficiency on tasks and internal efforts. In line with our commitment to quality, you’ll consistently drive jobs to conclusion and verify that work is of high quality. Your role in leading teams – or parts of groups – on engagements will depend upon the size of engagement. When dealing with engagements, you’ll report to greater levels of management, who will anticipate you to prepare for and identify risks, and intensify any problems as appropriate.

As a prominent member of the group, you’ll assist to produce a positive learning culture, coach and counsel junior team members and help them to establish.

  • Take part in business advancement initiatives
  • Take part in Customer engagements
  • Assist handle the financial elements of engagements by arranging staffing, tracking costs and interacting concerns to task leaders.
  • Build strong internal relationships within the customer’s Advisory Services and with other services throughout the organization
  • Develop individuals through effectively monitoring, training, and mentoring
  • Conduct performance evaluations and contribute to performance feedback for staff
  • Add to people-related initiatives consisting of recruiting, retaining and training Customer experts
  • Preserve an educational program to continually establish individual skills for staff
  • Understand and follow workplace policies and treatments and interact these to all levels of staff

You’ll have knowledge and experience of a variety of the following locations:

  • Customer method including customer experience and end-to-end client lifecycle
  • Knowledge in specify channel technique as a derivative of consumer experience
  • Customer support enhancement, consisting of process (re)engineering for Contact Centre, Retail and Digital channels
  • Knowledge in client intelligence and economics, including consumer analytics, consumer acquisition and retention
  • Experience in one or more of the customer’s concern market sectors (Telecommunications, Finance, Consumer Products and/or Retail)
  • Demonstrated performance history with a blue chip consulting company and/or a blue chip organization
  • Post-Secondary degree in Business or Engineering (MBA chosen, however not compulsory)

To accomplish their potential, organizations need to continuously attain and sustain performance enhancement in a rapidly altering environment. As one of our efficiency enhancement advisors, you’ll help a lot of the world’s leading businesses and federal governments tackle their most pressing concerns. Operating in multidisciplinary teams, frequently straight with leaders of major companies, you’ll bring varied perspectives to every challenge. We’ll help you attain your capacity by supporting your expert development and providing you experience of dealing with a varied series of customers. You’ll have the opportunity to develop your skills in one of our focused proficiency groups, consisting of: Customer Strategy, Customer Experience, Marketing and Sales Effectiveness, and Customer Optimization. You’ll likewise have the chance to group with experts from other parts of the company in multidisciplinary engagements, specifically those in Finance, Supply Chain, IT Advisory, People & & Organization, Program Management or Strategic Direction. At the client, we know it’s your viewpoint, energy and enthusiasm that make the distinction.

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