Customer Care Co-ordinator – ELC Dispatch Solutions – Malton, ON

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Respectfully serious candidates only

ELC Dispatch Solutions offers a unique alternative that is an innovative and effective management tool with advance processes designed specifically for insurance companies, their customers, their partners, and the automotive industry.

A multi-faceted dispatch solutions company seeking a dynamic, organized, and self-starting individual to serve as a specialized logistics coordinator.

Job Responsibilities:

  • Handling of inbound/outbound customers/vendor inquirers, bookings, negotiations, and authorization including status.
  • Communicates with Customer/Vendor, verbally and/or in writing.
  • Under direct supervision, learns the elements of handling by on-the-job training about each element of the handling process.
  • Maintains compliance with all standards, controls, policies, and practices.
  • Perform other duties as assigned.


  • Insurance and repair industry knowledge is an asset.
  • Minimum 2 years of customer service or call center experience.
  • Have good listening skills.
  • Highly Organized
  • Highly Motivated, efficient, and focused
  • Able to work in fast pace environment.
  • Ability to support in emergency situations.
  • Excellent communication skills both verbal and written.
  • Be comfortable talking on the phone.
  • Computer knowledge is a must i.e., word, excel.
  • Ability to multitask.
  • Punctuality and respect of working hours
  • Ability to develop and maintain solid working relationships with professional and personal contacts.
  • Ability to resolve customer concerns in a diplomatic manner.
  • Ability to engage customers in a friendly and professional manner.
  • Capacity to communicate with customers effectively.
  • Engage appropriately and work as part of a team.
  • Capacity to work independently and seek out assistance as required.
  • Positive attitude and ability to handle responsibilities with ease and calm demeanor.
  • Fast Thinking
  • Problem Solver
  • Compensation is dependent on experience.

Language: English/Bilingual

Job Type: Full time, days, evenings & weekends (Part-time)

Job Types: Full-time, Part-Time, Permanent

COVID-19 precaution(s):

  • Personal protective equipment provided or required
  • Plastic shield at work stations
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

ELC DISPATCH SOLUTIONS provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, Colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

  • Women-led organization
  • LGBTQ+ friendly workplace
  • Age-inclusive

Work Remotely

Job Types: Full-time, Part-time, Permanent


  • 8 hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Full protective COVID measures in place.

Application question(s):

  • How many years of customer service experience do you have?


  • dispatching: 1 year (preferred)

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