Customer Service Representative – Brawn Bros Heating & Cooling Solutions – Etobicoke, ON

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Brawn Bros Heating & & Cooling is currently seeking 2 candidates for a full-time Operations Support Specialist function with HVAC/Home Renovations understanding and experience to join their team.This full-time

position is mainly responsible for supporting the sale of the Company’s complete line of HVAC products, and house reno services to our consumer base:

· Support outside sales efforts with their designated customer by supplying prompt quote proposals for devices, controls, parts and products represented by the Company.

· Use backend computer system systems or eCommerce site to research study availability, guarantee entitlement,

· Obtain credit authorization to release orders or gather COD payments and balance tendered orders daily.

· Monitor and respond to support queries that are available in.

· Overcome technical and business objectives for prospective clients.

· Emphasize trafficable features, prepare quotes from outdoors sales representatives, and enter orders for sales obtained.

· Complete Verification calls with clients, prior to installation, and satisfactory calls after the installation is finished

· Build and preserve consumer relationships.

· Investigate and deal with customer concerns and issues.

· Work in a team environment; interacting with other departments within the company to assist in consumer orders and queries.

· Make follow up contact to consumer base to promote product/sales promotions

· Administrative/Filing responsibilities as needed


· Excellent client service abilities

· High School Diploma or GED needed

· Prior HVAC experience is preferred

· Practical understanding of warehouse, data processing, paper circulation and operations procedures.

· Microsoft Office Products (Word, Excel, and Outlook).

· Ability to discover brand-new software quickly and properly.

· Ability to determine figures and amounts such as discounts, interest, commissions, percentages, and percentages.

· Typing Skills 35 WPM or more

Set up:

· 8-hour shift

· Monday– Thursday & & Sunday · Tuesday– Saturday

· 3:00 pm– 11:00 pm & & some 9:00 am – 5:00 pm

Task Type: Full-time

Wage: $37,000.00-$42,000.00 per year

Extra pay:


  • 8 hour shift

Ability to commute/relocate:

  • Etobicoke, ON: reliably commute or strategy to relocate prior to beginning work (needed)


  • Secondary School (chosen)


  • Customer service: 1 year (needed)

Click Here to Apply For The Job

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