Disability Claims Specialist – Desjardins – Toronto, ON

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Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Main Responsibilities:

  • Process and manage claims for disability benefits in accordance with the terms and provisions of the applicable group insurance contract (STD, LTD).
  • Communicate with a variety of stakeholders (claimants, employers, physicians and treatment providers, etc.) to gather the relevant information allowing the initial and ongoing assessment and management of a claimant’s disability.
  • Establish and clearly articulate the rationale for an action plan and interventions for appropriate and timely outcomes throughout the life of a claim.
  • Manage competing priorities and determine how to effectively partner with internal or external resources that may assist in resolving barriers for a claimant’s return to function.
  • Collaborate with colleagues and contribute to the disability claims team’s success, while working closely with the coaches and managers towards creating a best-in-class client experience.

Other working conditions:

Willing to consider 100% remote


  • College diploma in a related field
  • A minimum of three years of relevant experience including two years of experience in a similar or client relationship role
  • Please note that other combinations of qualifications and relevant experience may be considered
  • Background in Health Science studies (an asset)
  • Specific knowledge
  • Knowledge of French (an asset)

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