Level 2 Technical Support – IT-Solutions – Toronto, ON

Seeking a motivated IT expert who has an excellent customer care attitude, a degree of creativeness in troubleshooting/problem solving, and is a total group player. We are trying to find a technical master to join our help desk team in an mid level position to service several clients throughout the GTA.

Some high level tasks would consist of; setting up, diagnosing, repairing, keeping, and repairing all PC/server, hardware and devices to guarantee optimum website performance. A competitive salary will be provided to the effective candidate.

CRUCIAL RESPONSIBILITIES

Supply on-going functional assistance including running systems releases, upgrades, service pack installations, bug repairs, security updates, and any system modification activities.Performance monitoring,
troubleshooting, and tuning for client systems (workstation/server/network)Supporting smartphones
and tablets: setup assistance, synchronization support Troubleshoot problem areas in a timely and precise fashion, and supply end-user support where required.Work periodic evenings, weekends as required Belong of the rotational after-hours on call
support team Determine services for network security; provide Spyware, Adware and, infection protection.Provide project support for ad hoc and arranged technical tasks Some field work to visit customers may be needed KEY QUALIFICATIONS Minimum 2 years PC Desktop and Server support experience (Windows, MacOS X, MS Office, Antivirus

, VPN, Blackberry, iPhone

, Android) Demonstrated capability of documenting problem tickets, procedures, procedures Need to possess a legitimate Province of Ontario Class”G”Driver’s License and a clean driving record Exceptional customer support and interaction abilities Independent analytical and self-directed, needing very little daily guidance Minimum 1 year Windows Systems Administration (Server/Active Directory)experience Working understanding of handling file/print services Working understanding of Virtual Desktop. VDI and RDS is an asset Working understanding of routing, changing and firewalls Must be able to legally work in Canada EDUCATION Minimum 3-year degree in Computer Science/ or related field( s )Preferred candidates will have Microsoft accreditations (MCSA, MCSE)Job Location: Toronto, ON Required experience: Desktop/Laptop and Server

assistance: 2 years Windows Systems Administration: 2 years Microsoft Exchange Administration: 2 years VMware ESXi Administration: 2 years Needed license

or accreditation: Province of Ontario Class”G”