We are seeking a Provider Development Representative responsible for building and maintaining relationships with key business, provider and community partners to achieve organization’s growth objectives. Position will develop, implement and operationalize partnerships with best in class service providers for Facility Management industry trades. Role has significant responsibility over strategic partnership opportunities with collaboration across multiple senior leaders. The PDR will be the external face to key strategic accounts and will be responsible for driving ServiceChannels mission with key partners in the Facility Management industry that make a positive impact in driving high-quality, cost effective service levels.
Key Responsibilities
Onboard approved service providers to ServiceChannel’s SC Managed program to help meet company goals
Coach and develop participating service providers, helping them improve their performance metrics within each program and increase their opportunities within each program.
Build strong relationships with service providers, enabling you to be the eyes and ears of the Scout and Managed programs.
Collect service provider feedback on the SC Managed program, enabling an environment of continuous improvement for our products.
Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis.
Sell ServiceChannel’s marketplace vision to industry professionals with performance data.
Engage in other departmental initiatives in an effort to learn the entire business and contribute to the goals set by our executive team
Required Skills & Experience
1+ years of experience in a facilities management role, specifically pertaining to provider recruitment and management
The energy and desire to build strong relationships and speak with service providers throughout the day
Willingness and desire to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
A demonstrated ability to provide support and guidance on fundamental computer applications and product specific technical questions, particularly in a fast-paced environment.
Excellent verbal and written English proficiency, including the ability to easily understand instructions and feedback and to respond fluently and precisely.
Strong attention to detail – Accurately capture specific pieces of information (details) and the ability to document these details in the written form, while speaking with a caller as well as following processes correctly.
Willingness and desire to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.
Ability to quickly learn new tasks and software solutions and follow directions.
Adaptive and responsive to feedback and open to updating processes where required.
A positive attitude to ensure service providers have the best possible experience working with ServiceChannel
Ability to work independently from home with a strong record of attendance and punctuality
Be proficient in Excel/spreadsheets.
Fortive is a diversified industrial growth company, with a $6B portfolio of market-leading brands. We develop and deliver essential technology for the people who create, implement and accelerate progress. And we achieve this through our people. Our globally diverse team of 24,000 employees is united by a common culture rooted in Fortive Business System (FBS). Exceptional people thrive at Fortive because we build extraordinary teams for extraordinary results. We recruit, develop and retain the best talent available. We shape the future. We innovate to fuel our customers’ success, building better businesses and propelling progress. We are driven to do better. We emphasize continuous improvement and nonstop learning. We are team-oriented. We work together, and we win together. We create an environment based on integrity and action, not politics and bureaucracy.
At Fortive, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We need the most talented people to keep progressing. Here you’ll learn how FBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
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ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late stage startup with fantastic product-market fit, and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront’s Career-Launching Companies List for the three years in a row. “The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation.”