Service Desk Analyst – Numeris – Toronto, ON

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Numeris is Canada’s most trusted and authoritative source for broadcast measurement and consumer behaviour data. As well, the industry leading intelligence provider to broadcasters, advertisers, and agencies. We have been recognized for over 75 years as providing the gold standard in audience intelligence.

We have great people who do exceptional work. We take pride in building an environment of continuous learning and career advancement opportunities. Our teams are collaborative, curious, and dedicated to creating quality experiences. We love what we do, enjoy each other’s company, and support initiatives to give back to our communities. We are looking for people to help us shape the future of Numeris, and have a lot of fun along the way.

Role Summary

The Service Desk Analyst provides first-level incident management and IT service request support to internal customers, maintaining high customer service standards, meeting Service-Level Agreement (SLA) targets, and adapting to new technologies and business requirements. The incumbent performs a full range of service support tasks to users in an efficient and accurate manner, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. The Service Desk Analyst works a flexible shift to accommodate business needs and address critical incidents, including a rotational shift of 24/7 on call work covering evenings, weekends and holidays keeping customer centricity top of mind.


Integrity, Accountability, Collaboration, Innovation, Customer Centricity

Numeris is an equal opportunity employer

We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the People & Culture department if any accommodations are needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

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